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It\u2019s no secret the food service industry has undergone dramatic change over the past three years. Online food ordering was already growing in popularity before the global pandemic, but it became a necessity in the restaurant industry and a means of survival.<\/p>\n

Now, customers have grown accustomed to the convenience offered by online ordering systems, and the feature helps restaurants remain competitive in the current market. In fact, 71% of consumers surveyed<\/a> by Intouch Insights in 2022 said they use mobile apps to complete restaurant purchases.<\/p>\n

What Is an Online Ordering System?<\/h2>\n

The first step in choosing the best online ordering software for restaurants is understanding what is an online ordering system. In the most basic of terms, an online ordering system is an automated system that allows a restaurant to process online sales through a branded website or a mobile app.<\/p>\n

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Customers simply log on to the restaurant\u2019s platform, add their food orders to a shopping cart much like they would when using other e-commerce platforms, then checkout and pay to place their orders. Once an online order is placed, the online ordering system submits it to the restaurant to prepare, package and, if applicable, deliver.<\/p>\n

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Why Should Restaurants Use Online Ordering Systems?<\/h2>\n

Why should a restaurant website feature an online ordering tool? Online ordering systems offer restaurants a variety of benefits and competitive advantages, including:<\/p>\n